Daily Living (child and elder care)

How do I find child care/elder care resources?
Depending on the plan your employer has chosen, you have two options to locate child or elder care resources:

Online Search
Through our EAP website you can locate child and elder care providers near you by completing the online search questionnaire.

Assisted Search
With our Enhanced EAP, a referral specialist conducts a personalized search to find facilities that fit your needs. Our referral specialists also contact each facility to verify costs, availability, hours of operation, licensing, and capabilities. Then, within 48 hours of the receipt of the search request, the referral specialist emails, faxes, or mails you a personalized packet of information.

What kinds of facilities do you use? With EAP you have access to more than 375,000 licensed providers throughout the United States. You can locate providers for such services as:

• Acute/post-acute rehabilitation programs
• Adaptive transportation services,/li>
• Adult day care
• Alzheimer's support
• Au pair agencies
• Babysitters
• Back-up and odd-hour care
• Before and after school care
• Cancer care centers
• Child care centers
• Chore and companion services
• Disease management programs
• Family day care
• Geriatric case management and services
• Home health agencies and nursing programs
• Home medical equipment
• Hospices
• Independent living centers
• In-home care
• Nanny agencies
• Preschool and nursery schools
• Retirement communities
• Senior centers
• Sick child care
• Skilled nursing facilities
• Special needs care
• Summer programs
• Volunteer organizations

What are the qualifications for the facilities in your network?
Only those providers and programs that meet national, municipal, or state-specific criteria for legal operation are included in our database. "Legally-operating" status includes various levels of standards - such as licensure, registration, certification, and accreditation - with the criteria for each standard varying from one location to another.

What if I have a problem with a resource to which you've referred me?
If for any reason you are unsatisfied with your referral, give us a call at the toll-free number on your EAP card. We will attempt to resolve your complaint in a timely manner.

Do you offer weight management or smoking cessation programs?
HealthLink EAP does not offer these programs. However, our EAP website has many articles and resources to help you lead a healthier, more active life. We can also connect you with community resources in your area that may be able to help you reach your goals.